The EU's Digital Operational Resilience Act (DORA) presents financial institutions with new challenges in the area of compliance and contract management. The regulation aims to strengthen the digital resilience and security of financial service providers by imposing strict requirements on risk management and the monitoring of third-party providers. The successful implementation of DORA therefore requires comprehensive strategic planning and the commitment of all areas of the company.

At a glance

  • Strategic contract management is crucial for compliance with DORA guidelines and improving digital resilience.
  • Management must meet enhanced due diligence and reporting requirements to minimize liability risks.
  • Evaluation and monitoring of third-party vendors is a key component of DORA compliance.
  • Digital tools such as contract management systems and cybersecurity tools support compliance with DORA requirements.
  • Despite the initial costs, implementing DORA offers long-term benefits and efficiency gains.

The role of contract management in DORA compliance

Strategic contract management plays a central role in ensuring compliance with DORA. It enables organizations to accurately assess and manage the risks arising from their digital operations and reliance on third-party providers. By implementing an effective contract management system, financial service providers can ensure that all contracts with IT service providers, cloud providers and other partners are thoroughly reviewed.

Contract review and adjustment

A key component of DORA compliance is the regular review and adjustment of contracts. This ensures that all agreements comply with current regulatory requirements and that potential risks are minimized. A well-structured contract management system helps to make these processes efficient and maintain an overview.

Risk assessment and management

Risk assessment and management is another critical aspect. By accurately analyzing and assessing the risks associated with third-party providers, companies can take appropriate measures to mitigate these risks. An effective contract management system helps to identify and manage these risks.

Automated report generation

Automated reporting makes it much easier to comply with DORA guidelines. By using digital tools, reports can be created quickly and accurately, which improves transparency and traceability. This is particularly important in order to meet the increased due diligence and reporting obligations.

Increased due diligence obligations for the management

The management of financial companies bears ultimate responsibility for compliance with the DORA regulations. This means that it has the task of defining, approving, monitoring and taking responsibility for all measures in connection with the ICT risk management framework. In the event of non-compliance, the competent financial supervisory authorities can impose sanctions and remedial measures.

Responsibilities and liability

The management must ensure that all compliance requirements are adhered to in order to prevent financial losses such as contractual penalties or claims for damages. This requires ongoing review and monitoring of all agreements.

Integration into the corporate strategy

Compliance with the DORA regulations should be integrated into the corporate strategy. This means that management must consider digital resilience measures as a central component of corporate planning.

Training and awareness

To ensure DORA compliance, it is important that all employees receive regular training. This includes risk awareness and compliance training.

DORA compliance is not only a legal obligation, but also an important step in ensuring your company's digital resilience.

Strategic management of third-party risks

There is a growing awareness in the financial world of the risks that can arise from the integration of third-party providers. It is practically impossible to completely avoid these risks, as cooperation with third-party providers is often indispensable. Instead, the focus is on identifying, managing and mitigating these risks. The trend is moving away from pure risk identification towards active risk management and mitigation.

Digital tools to support DORA compliance

Contract management systems

A smart digital contract management tool provides considerable support at various levels of action, including:

  • audit-proof documentation of all information,
  • verifiable implementation of prescribed due diligence activities,
  • compliance with all contractual requirements,
  • standardized reporting and
  • responding to ad hoc inquiries.

PACTA helps you to meet the requirements of the DORA regulation and ensure your company's compliance.

Documentation solutions

With digital tools for audit-proof documentation and automated creation of ad hoc and audit reports, you can ensure that all compliance-relevant requirements are met.


Cybersecurity tools are essential to ensure the integrity and security of your IT systems. They help you to identify potential threats at an early stage and take appropriate measures. In this way, you can ensure that your systems meet the high requirements of DORA.

Compliance with DORA requirements requires not only technological solutions, but also continuous monitoring and adaptation of your processes.

Costs and benefits of DORA implementation

Administrative and financial burdens

The implementation of DORA can initially entail considerable administrative and financial burdens. Companies will need to invest in new technology to meet the requirements and may need to hire additional staff. These initial investments can be high, but they are necessary to remain compliant in the long term.

Long-term advantages

Despite the initial costs, DORA offers long-term benefits. By closing technical security gaps and introducing standardized processes, companies can increase their operational resilience. This not only leads to better security, but also to a competitive advantage in the market.

DORA is not only an obligation for companies, but can also be seen as a real opportunity.

Increasing efficiency through digitalization

Digitalization, which is promoted by DORA, can lead to significant increases in efficiency. Automated processes and digital tools make compliance management easier and reduce manual effort. This not only saves time, but also costs in the long term.

Cost factor:

  • Technology investments: Acquisition of new systems and software
  • Personnel costs: recruitment and training of employees
  • Administrative costs: documentation and reporting

Benefit factor:

  • Increased security: Protection against cyber attacks and data loss
  • Competitive advantage: Better market position through compliance
  • Increased efficiency: Automated and optimized processes

Steps for the successful implementation of DORA

Planning and preparation

To effectively meet the DORA requirements and ensure robust digital resilience, careful preparation is essential. This starts with a thorough review of existing contract management practices and extends to targeted employee training. Here are some basic steps that companies should consider as part of their preparation strategy:

  1. Review current processes: Analyze your existing contract management practices and identify weaknesses.
  2. Employee training: Ensure that all relevant employees are informed and trained on the new requirements.
  3. Resource planning: Plan the necessary resources to achieve DORA compliance.

Implementation of measures

Implementing these requirements requires comprehensive strategic planning and commitment at all levels of the financial institution. By integrating an effective contract management system, financial institutions can not only ensure compliance with DORA, but also improve their overall digital resilience and security.

  • Implementation of a digital contract management system
  • Adaptation of internal processes to the new requirements
  • Regular review and updating of measures

Continuous monitoring and adjustment

After implementation, it is important to continuously monitor the measures and adjust them if necessary. This ensures that compliance is permanently guaranteed and that it is possible to react flexibly to new challenges. Proactive monitoring and regular adjustment of measures are crucial for the long-term success of DORA implementation.

  • Establishment of a monitoring system
  • Regular audits and reviews
  • Adjustment of measures based on the results of monitoring


In summary, DORA is of great importance for compliance and contract management in the financial sector. The regulation requires financial service providers to review and adapt their security and resilience strategies. An effective contract management system is essential for the assessment and control of third party risks. Although compliance with the DORA regulation presents challenges, it offers an opportunity to strengthen digital resilience and increase customer confidence. To maximize the benefits of DORA, all levels of the organization must be involved in the implementation process.